2 days

facilitation skills

Much of an organization’s work takes place at meetings. Whenever two or more people get together, we have an impact on group process . People have different priorities, needs, perspectives and personalities. These get played out in a number of ways. In some cases it could mean imbalanced participation, or conflict around means and ends, and in some cases, a struggle for control of the group. Even when groups are operating effectively, there are occasional interruptions, digressions, and challenges in managing different personalities.


This session looks at a number of topics:


  • What is facilitation? How does it differ from supervising?
  • How to effectively set expectations with individuals and groups
  • How groups and teams behave: what the facilitator can expect
  • The basic facilitation skills - questioning, listening, maintaining neutrality
  • Roles of the facilitator: how neutral does the facilitator have to be?
  • How to achieve consensus
  • Managing teleconferences
  • How to design and lead problem solving or decision making sessions
  • How to ensure clear focus and accountabilities
  • Facilitator tools: brainstorming, multivoting, ranking techniques
  • Conflict intervention techniques and managing difficult behaviours at meetings


This is a skill building program, with opportunity for participants to practice their skills. 


This program has been the foundation facilitation skills program in a number of organizations including General Electric, Maple Leaf Foods, FAG Bearings, The Minisitry of Finance (Audit Branch), among others.