This program is designed to provide some basic management skills to those who are both managing employees, or need to enhance skills in supervising the work of others, influencing co-workers, peers and others in the accomplishment of their tasks.
*The program can be delivered as one 3-day program, or can be divided into 3 separate days or 6 half-day modules. Note that much of the content of this program is drawn from some of our other shorter programs. Depending on the needs of the client group, there is the possibility of “mixing and matching” the various topics or adding new ones to the overall program.
The program is light on theory but heavy in practice. There are many opportunities to practice and reinforce skills through live case examples, role plays and other interactive activities.
Program Topics include:
The Role of the Manager/Supervisor
There is a range of roles that a supervisor or professional can assume. This ranges from the “expert” role, where one is contributing specific expertise or advice, to a more facilitative role – where the leader is more neutral on “content”, but acts more as a facilitator. There are additional roles along the continuum – teacher, joint problem-solver, and sounding board. This module examines the various roles, and the circumstances that will determine which type of “hat” the leader needs to wear to be effective in different situations.
Each of us have preferences around how we interact with people, how we approach problems, communicate and manage conflict. Sometimes when there are differences in personal styles, we can miss opportunities to be supportive and collaborative. This module examines these styles and how we can use the knowledge of these to work more effectively with others.
A critical skill that is the foundation for almost every role that a supervisor can play, is the ability to inquire and find out more about, needs, problems, situations. Helping uncover and diagnose problems and opportunities in ways that involve the employee or team member is critical to building trust and collaboration.
Fault-Free problem solving
Dealing with issues and problems is a continuous job of the manager or supervisor. It is often easy to jump to conclusions, or solutions, or to fall prey to finger-pointing or blaming. This module provides simple tools that allow the learner to isolate the specific issue, in non-personal ways, permitting more effective resolution.
Managing Conflict and Disagreement
There will be many opportunities where disagreement can occur. This can be over how to handle a situation where there is a deadlock of opinions or how to manage a disagreement with a peer or a client. This module provides a set of tools that permit the parties to search for common ground and look for win-win options.
Coaching and Influencing Skills
This segment identifies the key behaviours and techniques for building trust and influencing others, including situations where there is no authority. Delegating, providing feedback and remedial advice is a cornerstone of effective management and coordination. This module introduces simple yet practical tools for make this happen.
Decision-making and Facilitating Involvement
Getting people involved and motivated in contributing ideas and making decisions is a key role of the manager/supervisor. This module examines the various decision-making options with an emphasis on consensus, and how the leader of coordinator can plan and manage meetings effectively, whether these are one-on-one sessions, or larger groups or teams.
Managing Demands and Working Through Change
We are working in times of constant change. Not only is the rate of change accelerated, but the time to adapt to these various changes has become less and less. Effective managers and supervisors must be able to manage his or her way through the changes, but also provide support for colleagues and direct reports. It also looks at how the supervisor can be proactive – prioritizing and managing workloads and other tasks.