Much of an organization’s work takes place at meetings. Whenever two or more people get together, we have an impact on group process . People have different priorities, needs, perspectives and personalities. These get played out in a number of ways. In some cases it could mean imbalanced participation, or conflict around means and ends, and in some cases, a struggle for control of the group. Even when groups are operating effectively, there are occasional interruptions, digressions, and challenges in managing different personalities.
This session looks at a number of topics:
- What is facilitation? How does it differ from supervising?
- How to effectively set expectations with individuals and groups
- How groups and teams behave: what the facilitator can expect
- The basic facilitation skills - questioning, listening, maintaining neutrality
- Roles of the facilitator: how neutral does the facilitator have to be?
- How to achieve consensus
- Managing teleconferences
- How to design and lead problem solving or decision making sessions
- How to ensure clear focus and accountabilities
- Facilitator tools: brainstorming, multivoting, ranking techniques
- Conflict intervention techniques and managing difficult behaviours at meetings
This is a skill building program, with opportunity for participants to practice their skills.
This program has been the foundation facilitation skills program in a number of organizations including General Electric, Maple Leaf Foods, FAG Bearings, The Minisitry of Finance (Audit Branch), among others.